DISTRIBUTION CENTER
503-533-5603
Our Service Dept., Delivery Dept., Water Care and Signature Spa Care Service, Accounting Dept. and General Manager are all at our Distribution Center location.
Our Distribution Center offers the most common water care products for sale. We also carry one of the most complete selections of Hot Spring spa parts in the Northwest. If you know the exact part you need, we can help you find it.
Department Extensions:
- Service: 503-533-5603 x 103
- Delivery/Signature Spa Care & Water Care Programs: 503-723-0345
- Accounting: x 102
- Warehouse x 107
- General Manager x 104
- Fax: 503-533-0133
HOURS OF OPERATION
- Monday-Friday 8am to 5pm
- Closed Saturday and Sunday
SERVICE DEPARTMENT
To request a service call for your spa, contact our Service Dept. at extension 103.
Our Distribution Center staff have basic knowledge of spa parts and their function, but our factory-trained technicians are usually in the field and not available at the Distribution Center to answer detailed service questions. In most situations it will save you time and money to arrange for a visit from one of our qualified Technicians to troubleshoot your spa. We are not set up to offer bench testing of equipment components. It is best to identify problems in the field with the equipment running under load and with all components in place. At times several components can contribute to one problem.
We want to assure that every customer receives world-class service. If our Service phones are busy, please leave a message. Describe your needs, leave your phone number (specify daytime, evening, or cell) and the best time for a return call. Or send us an e-mail. We pride ourselves on returning every call in a very timely fashion.
DELIVERY
For questions about delivery of your new spa, contact Trena at extension 503-723-0345.
SIGNATURE SPA CARE AND WATER CARE SERVICE
To sign up for our "give yourself and your spa a treat" Signature Spa Care or Water Care Service, contact Trena at 503-723-0345.
ACCOUNTING
Have a question about your billing or spa financing? Call Accounting at extension 102. Also contact Accounting for employment applications.
WAREHOUSE
Contact our Warehouse for questions about shipping and inventory checks.
- 16305 NW Bethany Ct., Suite 103
- Beaverton, OR 97006
- Located just south of the Cornell Rd. exit from Hwy 26, west of NW 158th St. near Krispy Kreme Doughnuts.
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CUSTOMER COMMENTS
A customer praised the experience he had with Jeff, on our Distribution Center staff; in particular Jeff's "friendliness and professionalism from the moment I called and then visited the Warehouse to the follow-up calls to see how the tub was working".
Kurt Weber
Beaverton, OR
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