DEALER CONSIDERATIONS

How long has the dealer been in business? Will you be able to count on them to be there to help you after you've purchased your spa?
Ask the dealer how long they have carried their current spa brand. If carried for only a few years, ask why. When a dealer has carried the same brand over time, this indicates a well-performing product and a high level of customer satisfaction.
Get specifics on what's included in the purchase price. If "delivery" is included, does that include on-site placement of the spa, installation of accessories and orientation to use of the spa; or just drop-off to your driveway?
Has the dealership been recognized by its peers as a leader in the field?

SERVICE

The longer the dealer has carried the spa brand, the more knowledgeable the service department is in servicing that brand.

Does the dealer have their own service department with factory-trained and -certified technicians, or is a third party responsible for warranty work?
Is there a trip charge to come to your home?
Ask about service policies.
Do the service technicians have any needed licenses (e.g. Electrical Certification in Washington State)?
Does the dealership have a parts inventory sufficient to serve current as well as older models?

DEALER ASSISTANCE TO BUYERS

Does the dealer offer an On-site Consultation to determine accessibility to the spa site, discuss spa placement for maximum enjoyment and address any customer concerns?
Does the dealer offer referrals for qualified contractors such as crane operators, electrical and decking?
Ask for customer referrals.
Does the dealer listen to your needs to help you make the best decision, or do they try to "sell" you on their brand's features?

PARTING THOUGHTS

The HotSpring Spa manufacturer also has information on How to Buy a Spa. Or request a written copy of Oregon HotSpring Spas' booklet, "Spa Buyer's Guide", free if you live in our service area.

This may be the only spa you ever buy. So make sure you seek the spa and dealer with the qualities to ensure that your experience is - A few degrees warmer!

CUSTOMER COMMENTS I am calling because i do not feel this is done often enough! I will recommend Oregon HotSpring Spas every day. We have a lot of friends who own spas (not Oregon HotSpring Spas) who complain all the time about the service they receive. We have had our spa for a while and we love it! Recently when the spa did not heat, we called your Service Department, explained the problem and a service technician came out within two days! We were shocked because of the complaints of our friends. The service manager, Ed, called us back immediately and scheduled a date right away to have our spa worked on. The technician was Lonnie McCann; he was the most courteous, knowledgeable and helpful person. We will always recommend Oregon HotSpring Spas and we will always be loyal customers because of your service.

Kim Peterson
Castle Rock, WA